Frequently Asked Questions

Frequently Asked Questions (FAQ)

What is Shop24?

Shop24 is an online sales platform which enables all dealers to offer themselves and their products and/or services for sale online.

Why use Shop24?

Shop24 offers you a modern, clear and easy to use platform.
Shop24 enables you to benefit from the advantages of e-commerce while supporting local and regional trade in Luxembourg and the Greater Region.
For your convenience and depending on the seller, you can have your order delivered or choose the "Click & Grab" option, which allows you to collect your order from your preferred retailer.

How do I become a retailer at Shop24?

The Shop24 e-commerce platform is open to all merchants who want an online shop with the support of our team as well as marketing activities to increase the visibility of their business.
For further information, please fill out the form opposite or contact our marketing team by e-mail:

What can you find on Shop24? What can you find on Shop24?

Shop24 offers retailers a flexible platform which makes it easier for them to sell their products and/or services. Merchants select the range of products or services integrated into Shop24. It is important to us to put together the range of products and services offered by sellers in such a way that the buyer finds a balanced selection of products or services.

How do I find an item? offers a powerful search bar at the top of the homepage. A search can be carried out by keywords, by categories. The "Sellers" tab displays a complete list of all participating sellers. A search can be carried out by city, region or company name.
How to order and pay? How to order and pay?
Once you have found the product or service you want, click on the "Add to cart" button. Continue adding products or services or go to "My shopping cart".

You can then proceed to payment. Depending on the seller, payment can be made online by credit card or other means of payment: Bank transfer and DigiCash or cash payment at the seller's shop.

What is the "click and grab" option?

If you choose the "Click & Grab" option, your order will be waiting for you in your favourite shop, where you can pick it up and, if necessary, pay according to the seller's options.

How secure is the Shop24 website for payments?

The website, although payments are accessible via a secure connection.
All credit card transactions on Shop24 are processed via the secure online payment interface of our online payment partner.

How much does the delivery cost ?

The delivery costs depend on the delivery terms chosen by the seller and are indicated in the description of the seller's site or the item. In case of doubt, please contact the seller directly.

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