{"id":1075,"date":"2020-11-04T21:54:18","date_gmt":"2020-11-04T19:54:18","guid":{"rendered":"http:\/\/demowpthemes.com\/buy2amazon\/?page_id=1075"},"modified":"2023-05-19T23:09:00","modified_gmt":"2023-05-19T21:09:00","slug":"support","status":"publish","type":"page","link":"https:\/\/shop24.lu\/en\/support\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"row\"  id=\"row-1954118402\">\n\n\t<div id=\"col-187346493\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2>Frequently Asked Questions (FAQ)<\/h2>\n<h4>Qu&rsquo;est quoi Shop24?<\/h4>\n<p>Shop24 is an online sales platform that allows all merchants to introduce themselves and put their products or \/ and services for sale online.<\/p>\n<h4>Why use Shop24?<\/h4>\n<p>Shop24 offers you a modern, clear and easy to use platform.<br \/>Shop24 allows you to benefit from the advantages of online commerce while supporting local and regional commerce in Luxembourg and the greater region.<br \/>Pour votre conforte et selon le vendeur, vous pouvez vous faire livrer ou opter pour l&rsquo;option \u00abClick &amp; Collect\u00bb (Cliquer &amp; R\u00e9cup\u00e9rer) qui vous permettra d&rsquo;aller chercher votre commande chez votre commer\u00e7ant pr\u00e9f\u00e9r\u00e9.<\/p>\n<h4>How to become a seller on Shop24?<\/h4>\n<p>La plateforme de commerce \u00e9lectronique Shop24 est ouverte \u00e0 tous commer\u00e7ants d\u00e9sireux d&rsquo;avoir un site de vente en ligne incluant le support par notre \u00e9quipe, ainsi que des activit\u00e9s de marketing pour augmenter la visibilit\u00e9 de son commerce.<br \/>Pour de plus amples informations, n&rsquo;veuillez \u00e0 remplir le formulaire ci-contre ou de nous contacter notre \u00e9quipe marketing par mail: <a href=\"mailto:info@shop24.lu\">info@shop24.lu<\/a><\/p>\n<h4>Qu&rsquo;est-ce qu&rsquo;on peut trouver sur Shop24?<\/h4>\n<p>Shop24 offre aux commer\u00e7ants une plateforme flexible qui facilite la mise en vente de leurs produits et\/ou services. Les vendeurs choisissent la game de produits ou services int\u00e9gr\u00e9es dans Shop24. Il nous tient au coeur de composer la palette de vendeurs de telle fa\u00e7on que l&rsquo;acheteur peut y trouver un choix de produits ou services \u00e9quilibr\u00e9.<\/p>\n<h4>How to find an article?<\/h4>\n<p>Shop24.lu met \u00e0 disposition une puissante barre de recherche en haut de page sur la page d\u2019accueil. Une recherche par mot cl\u00e9, par cat\u00e9gorie peut \u00eatre faite. L&rsquo;onglet \u00ab\u00a0Vendeurs\u00a0\u00bb permet d&rsquo;afficher une liste compl\u00e8te de tous les vendeurs participants. Une recherche par localit\u00e9, r\u00e9gion ou nom du commerce peut \u00eatre faite.<\/p>\n<h4>How to order and pay?<\/h4>\n<p>D\u00e8s que vous avez trouv\u00e9 le produit ou service qui vous pla\u00eet, cliquez sur le bouton \u00ab\u00a0Ajouter au panier\u00a0\u00bb. Continuez \u00e0 ajouter des produits ou services ou proc\u00e9dez\u00a0 dans \u00ab\u00a0Mon Panier\u00a0\u00bb.<\/p>\n<p>You can then proceed to payment. Depending on the seller, payment can be made online by credit card or other means of payment: bank transfer and DigiCash or cash in the merchant&#039;s store.<\/p>\n<h4>Qu&rsquo;est-ce que l&rsquo;option \u00ab\u00a0Click &amp; Collect\u00a0\u00bb (Cliquer et r\u00e9cup\u00e9rer)?<\/h4>\n<p>En choisissant l&rsquo;option \u00ab\u00a0Click &amp; Collect\u00a0\u00bb, votre commande vous attendra dans votre commerce pr\u00e9f\u00e9r\u00e9 o\u00f9 vous pouvez la r\u00e9cup\u00e9rer et, le cas \u00e9ch\u00e9ant, la payer selon votre choix selon les options du vendeur.<\/p>\n<h4>Is the Shop24 site secure for payments?<\/h4>\n<p>The site although the payments are accessible via a secure connection.<br \/>Toutes les transactions effectu\u00e9es par carte de cr\u00e9dit sur Shop24 transitent par l&rsquo;interface de paiement en ligne s\u00e9curis\u00e9e de notre partenaire de paiement en ligne.<\/p>\n<h4>How much is shipping?<\/h4>\n<p>The delivery costs depend on the delivery methods chosen by the merchant and are indicated in the description of the seller&#039;s page or of the article. If in doubt please contact the seller directly.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1312399050\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2>Support form<\/h2>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1320-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1320\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/1075#wpcf7-f1320-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/1075#wpcf7-f1320-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1320\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1320-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name*\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail*\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phoneno\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" placeholder=\"Phone\" value=\"\" type=\"tel\" name=\"phoneno\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Subject\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"2\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Message*\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"177\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-1075","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/shop24.lu\/en\/wp-json\/wp\/v2\/pages\/1075","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop24.lu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop24.lu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop24.lu\/en\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/shop24.lu\/en\/wp-json\/wp\/v2\/comments?post=1075"}],"version-history":[{"count":0,"href":"https:\/\/shop24.lu\/en\/wp-json\/wp\/v2\/pages\/1075\/revisions"}],"wp:attachment":[{"href":"https:\/\/shop24.lu\/en\/wp-json\/wp\/v2\/media?parent=1075"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}