Items are shipped to the address indicated by the customer at the time of order. Items may only be shipped within the delivery zone. The delivery zone is European Countries. Shipping is handled by carrier. If the customer is not available at the time of delivery, a notice will be left in their mailbox informing them of the attempted delivery and asking them to pick up their package from the carrier. Delivery is considered as completed on the date the carrier attempted to deliver the package to the shipping address indicated by the customer at the time of order. Customers must sign a delivery confirmation slip to receive their package. Customers should check the packaging and ensure the items are in good condition before signing the delivery slip. Any issues or damage arising from shipping, such as damaged or missing items, must be noted on the delivery slip before being signed by the customer. The customer must send a claim letter describing the detected issue or damage by registered mail with acknowledgement of receipt to the carrier with a copy sent to Sopilipili within fifteen (15) working days of the date of delivery of the item(s). If a claim is not made within the 15-day limit, the item(s) delivered shall be considered as being in good condition and accepted by the customer. No damaged or defective item may be exchanged before it is returned to and processed by Sopilipili, in the same condition in which it was delivered by the carrier and in its original packaging.