Shipping policy

Shipping policy

delivery address?

The delivery address is determined by the buyer according to the possibilities of the seller. Items can be delivered unless the seller only offers the "Click and Grab" option or the seller limits delivery within a certain area.

How much does the delivery cost ?

The delivery costs depend on the choice of the seller and are indicated in the item description or on the Shop24 page of the seller.

What is the delivery time?

Delivery for available items depends on the schedule of your order and the specific conditions of the seller. For items that are not in stock, the delivery time is indicated in the item description or on the seller's website.

What can I do if I do not receive my order?

In the event of a delay or non-delivery of your order, you can contact the seller from whom you ordered the items to inquire about the progress of the delivery.

Do I have to pay for the return of an item delivered to my home?

Information on returns and possible refunds will be displayed on the seller's site. This may vary from seller to seller.

Can I exchange an item?

The Seller shall display this information on its Seller's site or, if necessary, negotiate directly with the Seller.

You have received a damaged item ?

For any condition regarding the ordered item, please contact the seller directly.

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