Shipping policy

Shipping policies

Delivery address?

The delivery address will be defined by the buyer according to the seller's options. Items can be delivered unless the merchant chooses to offer you only the “Click & Collect” option or if the merchant limits delivery within a certain perimeter.

How much is shipping?

The delivery costs depend on the seller's choice of delivery and are indicated in the item description or the seller's shop24 page.

What is the delivery delay?

Delivery for available items depends on the time of your order and the specific terms of the seller. For items that are not in stock, the delivery time will be indicated in the item description or on the seller's page.

What if I don't receive my order?

In the event of delay or non-delivery of your order, you can contact the seller from whom you ordered the items, in order to inquire about the follow-up of the delivery.

Do I have to pay to return a home delivered item?

Information on returning items and its possible refund is displayed on the seller's page. This may vary from seller to seller.

Can I exchange an item?

The seller displays this information on his seller page or is, where applicable, to be negotiated directly with the seller.

Did you receive a damaged item?

For any condition related to the item ordered, please contact the seller directly.

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