Frequently Asked Questions

Frequently Asked Questions (FAQ)

What is Shop24?

Shop24 is an online sales platform that allows all merchants to introduce themselves and put their products or / and services for sale online.

Why use Shop24?

Shop24 offers you a modern, clear and easy to use platform.
Shop24 allows you to benefit from the advantages of online commerce while supporting local and regional commerce in Luxembourg and the greater region.
For your convenience and depending on the seller, you can have your order delivered or opt for the "Click & Collect" option which will allow you to pick up your order from your favorite trader.

How to become a seller on Shop24?

The Shop24 e-commerce platform is open to all merchants wishing to have an online sales site including support by our team, as well as marketing activities to increase the visibility of their business.
For more information, please fill out the form opposite or contact our marketing team by email: info@shop24.lu

What can you find on Shop24?

Shop24 offers merchants a flexible platform that makes it easy to sell their products and / or services. The sellers choose the range of products or services integrated in Shop24. It is important to us to compose the range of sellers in such a way that the buyer can find a balanced choice of products or services.

How to find an article?

Shop24.lu provides a powerful search bar at the top of the page on the home page. A search by keyword, by category can be done. The "Vendors" tab displays a complete list of all participating vendors. You can search by locality, region or business name.

How to order and pay?

As soon as you have found the product or service you like, click on the "Add to cart" button. Continue to add products or services or proceed to "My Cart".

You can then proceed to payment. Depending on the seller, payment can be made online by credit card or other means of payment: bank transfer and DigiCash or cash in the merchant's store.

What is the "Click & Collect" option?

By choosing the "Click & Collect" option, your order will be waiting for you in your favorite store where you can pick it up and, if necessary, pay for it according to your choice according to the seller's options.

Is the Shop24 site secure for payments?

The site although the payments are accessible via a secure connection.
All transactions made by credit card on Shop24 go through the secure online payment interface of our online payment partner.

How much is shipping?

The delivery costs depend on the delivery methods chosen by the merchant and are indicated in the description of the seller's page or of the article. If in doubt please contact the seller directly.

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