Frequently Asked Questions (FAQ)

What is Shop24?

Shop24 is an online sales platform that allows all merchants to introduce themselves and put their products or / and services for sale online.

Why use Shop24?

Shop24 offers you a modern, clear and easy to use platform.
Shop24 allows you to benefit from the advantages of online commerce while supporting local and regional commerce in Luxembourg and the greater region.
For your comfort and depending on the seller, you can have your order delivered or opt for the "Click & Collect" option which will allow you to pick up your order from your favorite merchant.

How to become a seller on Shop24?

The Shop24 e-commerce platform is open to all merchants wishing to have an online sales site including support from our team, as well as marketing activities to increase the visibility of their business.
For more information, please complete the form opposite or contact our marketing team by email: info@shop24.lu

What can be found on Shop24?

Shop24 offers merchants a flexible platform that makes it easy to list their products and/or services. Sellers choose the range of products or services integrated into Shop24. It is important to us to compose the range of sellers in such a way that the buyer can find a balanced choice of products or services.

How to find an article?

Shop24.lu provides a powerful search bar at the top of the homepage. A search by keyword, by category can be done. The “Sellers” tab displays a complete list of all participating sellers. A search by locality, region or trade name can be made.

How to order and pay?

As soon as you have found the product or service you like, click on the “Add to cart” button. Continue to add products or services or proceed in “My Cart”.

You can then proceed to payment. Depending on the seller, payment can be made online by credit card or other means of payment: bank transfer and DigiCash or cash in the merchant's store.

What is the “Click & Collect” option?

By choosing the “Click & Collect” option, your order will be waiting for you in your preferred store where you can pick it up and, if necessary, pay for it according to your choice according to the seller's options.

Is the Shop24 site secure for payments?

The site although the payments are accessible via a secure connection.
All credit card transactions on Shop24 pass through the secure online payment interface of our online payment partner.

How much is shipping?

The delivery costs depend on the delivery methods chosen by the merchant and are indicated in the description of the seller's page or of the article. If in doubt please contact the seller directly.

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